John Bordiuk, M.D.
Christina Knight, F.N.P.
Staci Montori, L.M.T.

65 Walnut Street, Suite 380
Wellesley Hills, MA 02481
781.239.9900 • fax (781) 239-9953

Patient Info Draft

Office hours

8:00 AM to 4:30 PM Monday through Friday (except holidays)

Appointment Information

Regular office visits

Visits with physicians, nurse practitioners and other providers are by appointment. We know that your time is as valuable as ours and we make every effort to make sure your are seen on time.  However, please understand that sometimes unavoidable circumstances disrupt our patient schedule.  When you check in for your appointment we will let you know if your caregiver is running behind.

Same day urgent care

If you call the office with an urgent medical issue, we will do our best to see you that day. The earlier in the day you call for an appointment, the more likely it will be that we can get you into the office that day.

Insurance

Please be sure to bring your insurance cards with you to every office visit so we can help you get the proper care according to your insurance plan. Since every insurance plan is different, we need to verify your information each time you visit the office.  If you have a change in insurance or other personal information, we will need you to fill out a new patient form.  Please plan your arrival at the office accordingly.

Cancellations

If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance.  If you miss your appointment or fail to cancel within 24 hours you may be subject to a fee of $135.00.  If you miss an Acupuncture, Massage or Nutrition appointment, you may be charged the full cost of the visit.

Emergencies

When a serious health problem arises, your doctor or an associate is always available for consultation by telephone. If the office is closed, the answering service will contact the doctor on call, and he or she will return your call.

If your condition is an emergency, such as severe chest pain or shortness of breath, severe injury or uncontrollable bleeding, call 911 or go to the nearest emergency facility.

Telephone Calls

Phone hours are 8:00 AM to 4:30PM.

An administrative assistant will answer all telephone calls. Our staff is trained to handle many questions and issues while the doctors and nurse practitioners are seeing patients. When you call, please give all necessary details regarding the problem to the administrative assistant. This can often expedite your call. You will either be offered an appointment or a call back from the physician, nurse practitioner or an assistant. Non-urgent calls are usually returned after office hours, or at some point during the day when the doctor has a free moment. Please leave your relevant contact information and best time to reach you.

For your convenience, we also have an automated telephone line for referrals.

New Patients

Welcome to the Marino Center!

Here are the Marino Center you experience a unique integrative model of healthcare, featuring primary care and a full array of complementary discipline brought together under one roof. We appreciate that you have put your trust in the Marino Center and continually strive to provide the best possible healthcare and a superior patient experience.

All new patients need a longer New Patient appointment so that the doctor can obtain a medical history. If you have records from your previous doctor (s) that will help us in your care, please forward them to our office before your appointment. Please be sure to inform you insurance company that you are changing your primary care physician, effective before your first appointment.

How do I get started as a new patient?

  1. Please select a primary care physician.
    You can view a list of our doctors and their credentials.If you have any questions about selecting your primary care doctor you can call us at 617-661-6225 ext 6806. We will be happy to answer any questions you might have.
  2. After selecting a physician, please contact us at the numbers above to register as patient and schedule an appointment. All new patients should complete a New Patient Questionnaire and bring it with them to their first appointment.
  3. After making an appointment, you can communicate the transfer of your care to your insurance plan. The simplest way is to call your insurance company directly. We have listed the phone numbers of the leading insurance companies we accept for your convenience.
  4. To help make your initial visit the best it can be, we ask that you please:
  • Review the New Patient Packet
  • Complete and sign the forms and bring them along with a valid photo ID to your appointment
  • Arrive 15 minutes early to register
  • Provide 24 hour prior notice if you find that you cannot make the appointment
  • Now that you have become a Marino Center patient, we invite you to learn about our many convenient services.
  • Search our website for more information about the following
  • Our background and philosophy
  • Easy to follow directions and options to contact us
  • News about the Marino Center and helpful health information
  • Online services through our Patient Portal

Appointments

If you are seeking a same day appointment, please call our offices directly at 617-661-6225. If you have a life-threatening emergency call 911 or go to the nearest emergency room.

Appointments for routine follow up and annual physical exams fill up quickly. Please try to call three months ahead to ensure your choice of day and time. We have an automated appointment reminder system that will notify you two days prior to you appointment.

Phones are answered by an answering service when we are not in the office. If you have an urgent problem that cannot wait for office hours please call and the answering service will contact the doctor on call. He or she will get in touch with you as quickly as possible.

Insurance

The Marino Center is contracted to provide services for most major insurance carriers.

If you have any questions about your insurance plan, and whether it will cover services provided by the Marino Center, please don’t hesitate to call us at 617-661-0333.

New Law On Co-Pays for Annual Exams and Well Child Visits 

The new National Health Care Reform Law stipulates that co-payments (“co-pays”) will no longer be required for certain preventative medical services such as annual physicals or well child visits. As such, at the time of check in for these visits, we will not collect a co-payment. “Well visits” are defined as including:

  • Age-and gender-appropriate history
  • A comprehensive physical examination
  • Counseling, anticipatory guidance (“what to expect”) or interventions to reduce health risks

During a preventative visit, you and your practitioner may want to address an acute medical issue (for example a cough or injury) or address a substantial change in a chronic health condition. If the time and resources we devote to these issues are significant, we will bill your insurance company for these services (as has been our practice all along). In this case, a co-payment will be required and will be billed to you after the visit.

Other services such as labs that are not considered part of the preventative exam visit may also generate additional costs in the form of a deductible and/or co-insurance. You should check with your health plan if you have questions regarding your benefits.

If you have any questions about a billing statement you receive from the Marino Center, please contact our Billing Department at 617-661-0333.

CAM Services

Along with Primary Care the Marino Center also offers Complementary and Alternative Medicine services, such as Acupuncture, Massage, Physical Therapy and Chiropractic therapies all under one roof.  You do not need to have your primary care at the Marino Center in order to use our CAM services.

Laboratory

Our on site Laboratory is open from 8:00 AM to 5:00 PM daily. On Saturdays the Laboratory is open from 9-1pm.  Blood work is done on a walk-in basis starting at 8 AM. Physicians must put an order in the system before any blood can be drawn. Fertility patients who require STAT blood work, must come in before noon on Fridays in order to ensure that the labs will be back in time. Some specialty labs must be drawn.

Lab results are generally communicated by letter or email and you should receive a letter, email or call for all tests ordered. Normal labs are returned within two weeks of the draw, while abnormal results will be communicated as they are received. Please contact us if you have not received results within at least one month of your visit or test.

Email

We are available via email through our secure patient portal at https://services.marinocenter.org/portal/ for prescription refills, referral requests, appointment requests and office communication. These services are designed to enhance the way you communicate with your clinician and manage your healthcare. Each patient must set up an account with an email address before using the portal. For your safety, this is not a way to communicate medical information of an urgent nature or that requires prompt response.

Prescription Refills

Medication refills will be handled during office hours. Please call or email your requests during regular office hours so that your chart may be used as a reference. When you call, you may speak to an administrative assistant for prescription refills. Please have ready the pharmacy telephone number, the name and strength of the medication, the dosage schedule and quantity needed. All prescription refills will be called into the pharmacy within 24 to 48 hours of contacting the office. If you are in the office for an appointment, please ask for any refills at that time.

Specialist Visits/Referrals

If you have insurance that requires a referral, please contact us prior to your visit to the specialist . Some referrals require outside authorization, so it is important to notify us as soon as the appointment is made. To request an insurance referral call the main numbers,and dial 6999 or e-mail us via the Patient Portal. Please make sure to leave all of the following information to avoid any errors in the referral process:
1.Your Name and DOB
2.Your primary care doctor
3.Your Insurance Plan name and ID Number
4.Specify the name of the specialist and his/her specialty
5.Specialists phone and fax number if available
6.Date of the appointment
7.The reason for the visit.
Please note that mammograms and most routine labs do not require a referral. Requests for medical records must be in writing and may require a fee. Please allow a reasonable time for these requests